It is unclear how Z League determines these skill divisions but their site claims that it’s done through an algorithm that evaluates your match history data and ranks you accordingly. Z League has a divisions system set in place for their tournaments that groups players off based on their skill level and allows them to compete in a closed table. In the case of Z League and Game Champions, both sites employ some form of skill-based matchmaking to ensure that players are competing at their respective levels and not facing off against pros. Striking the right balance between fair competition and the freedom to choose your opponents is probably the single most important decision that a gaming platform has to make. From a player perspective, it determines everything from your enjoyment of the platform to your winnings to the way you interact with the rest of the community. The issue of skill is at the heart of everything that makes these platforms work or not. However, Game Champions provides a greater variety of support channels and promises unparalleled 24/7 availability for its users. Z League has direct communication via email and a more developed Discord server than the one found on Game Champions. Overall, after evaluating the customer support systems of both platforms, it’s clear that they are both very reliable and of the highest standard. The idea is that the two channels will work synergistically to provide one of the smoothest and most comprehensive support experiences in the industry. That being said, our mentality is that having more options is always a good thing, which is why our Discord server remains active and relevant today. We believe this change allows us to deliver a quicker, more personal customer support package with a team that is available at any hour of the day. The decision to switch the primary support channel from Discord to Whatsapp was made in response to a recent surge of growth in the Game Champions player base. Similarly, the Game Champions support system is centered around fast, and friendly communication while having the added features of 24/7 availability via WhatsApp chat. In the end, we found that Z League’s customer service is built on two pillars: a helpful and agreeable support staff and speedy response times, the combination of their strengths makes for a streamline problem resolution process. Our experience testing these support channels has been a largely positive one with the only drawback being the absence of multilingual options. The supposed benefits of joining the discord are the increased interaction between moderators and players and access to a more efficient way of receiving important updates. Z League offers traditional email address support while also giving users the option of joining their Discord server. Is it easy to reach the support team? Do they respond in good time? Are they helpful and well-mannered? All these things are determining factors that make a gaming platform reliable or unreliable in the eyes of the players.įortunately, both Z League and Game Champions have very responsive support channels.

Customer service is essential for building trust between users and their platform of choice.

This article will pit these two platforms against each other in a head-to-head matchup and explore how they are similar and, on the flip side, how both differ from one another.Īny online platform that puts emphasis on a quality user-experience lives and dies by the efficacy of its customer service. Both websites offer a simple and fun way for casual gamers to earn money playing video games through 1v1 matches, bet on yourself missions and large-scale tournaments. Z League and Game Champions are two titans of the esports gaming industry.

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